Getting help

Go to Help in the app menu to contact us or book a free setup session.

Contact support

1. Click Help in the app menu.
2. Under Contact support, click Contact us.
3. Check Your email. We’ll reply to this address.
4. Under How can we help?, describe the problem.
5. Click Send. Your email app opens with your message ready. Send it from there.

You can also email us at help@shoppycommerce.com.au. We usually reply within one business day.

What to include

To help us find the problem quickly, tell us:

• The link to a product page where you see the problem.
• What you expected to see, and what you see instead.
• The address or postcode you searched, if it’s about store search.
• The store, if it’s about one location.
• A screenshot, if you can.

Book a free setup session

Every plan includes a free setup session, where our team sets up Find in Store with you.

1. Click Help in the app menu.
2. Under Free setup session, click Book session.
3. Your email app opens with a message ready. Add the days and times that suit you, with your time zone, then send it.

You can also book from Home: click Book a free setup session at the bottom of the page.

Before you contact us

Many questions are answered in these guides:

• Troubleshooting
• Frequently asked questions